FERGA Privacy Policy
Effective date: August 27, 2026
This Privacy Policy explains how FERGA ("we", "our", "us") collects, uses, and protects your personal information when you use our mobile application and related services (together, the "Service"). By using the Service, you agree to the practices described in this policy.
1. Information We Collect
- Account information: When you create an account, we collect your email address, name, and a password (stored securely and hashed).
- Profile information: Information you choose to add to your profile, such as a display name or photo.
- Device location: With your permission, we collect your device's approximate location to help you find tutors, schools, and centers near you. You can disable location access at any time in your device settings.
- Content you create: Reviews, ratings, comments, inquiries, saved items, and messages you submit through the Service.
- Usage data: Information about how you use the app, such as searches and pages viewed, to improve the Service.
- Payment data: If you purchase courses, subscriptions, or services, payment is processed through third-party payment providers. We do not store your full card details; the payment provider handles those securely.
2. How We Use Your Information
- To create and manage your account and provide authentication.
- To connect students with tutors, schools, centers, and courses.
- To provide nearby results based on your location.
- To process inquiries, reviews, and bookings between users.
- To process payments and subscriptions (through secure third-party providers).
- To communicate with you about your account, the Service, and updates.
- To improve our platform, personalize your experience, and ensure security.
- To comply with legal obligations and enforce our terms.
3. Legal Bases for Processing
We process personal information based on the following legal grounds, where applicable (for example, under the GDPR and similar laws):
- Consent: Where you have provided consent, for example for location access or marketing communications.
- Contract: Where processing is necessary to provide the Service you have requested.
- Legitimate interests: To operate, secure, and improve the Service.
- Legal obligation: Where we must comply with applicable law.
4. Sharing of Information
We do not sell your personal information. We share information only in the following limited circumstances:
- Service providers: With trusted vendors who help us operate the Service, such as our cloud database provider, hosting providers, and analytics services, under appropriate data-processing agreements.
- Payment providers: With third-party payment processors to complete transactions you initiate.
- Other users: Certain information you choose to share publicly (such as reviews, or your public profile if you are a tutor, school, or center) is visible to other users of the Service.
- Legal requirements: When required by law, regulation, or legal process, or to protect the rights, safety, and property of FERGA, our users, or others.
- Business transfers: In connection with a merger, sale, or transfer of assets, with notice to you.
5. Data Retention
We retain your personal information for as long as necessary to provide the Service, fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When you request deletion of your account, we will remove or anonymize your personal information, except where we are required to retain it by law.
6. Data Security
We take reasonable technical and organizational measures to protect your information, including encryption of data in transit (HTTPS/TLS) and secure storage of passwords. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request deletion of your personal information and account.
- Restriction / Objection: Request that we restrict or stop processing your data.
- Data portability: Request your data in a structured, machine-readable format.
- Withdraw consent: Withdraw any consent you have given at any time.
- Location controls: Change or revoke location access through your device settings at any time.
To exercise any of these rights, contact us at the email address in the Contact Us section below.
8. Children's Privacy
FERGA is a general-purpose education marketplace and is not directed specifically at children. We do not knowingly collect personal information from children under the relevant age of consent without verifiable parental consent. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
9. International Data Transfers
Your information may be stored and processed in servers located outside your country of residence. Where we transfer data internationally, we take steps to ensure it is protected in accordance with this policy and applicable law.
10. Third-Party Services and Links
The Service may contain links to third-party websites or services (such as payment providers or external video links). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
11. Data Safety (Google Play User Data)
In connection with your use of the Service, we collect and process the data described in this policy, including account email, profile information, location (with consent), user-generated content (reviews, comments, inquiries), and payment/purchase information. This data is used to operate the Service and is not sold to third parties.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the effective date above. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
FERGA
Email: info@ferga.app
Address: Kurdistan
Contact us
Last updated: August 27, 2026